Privacy Policy


Delta Goodrem Foundation (ABN: 51 577 187 160) (Foundation) is committed to the Australian Privacy Principles contained in the Privacy Act 1998 (Cth) (Privacy Act), and to protecting the privacy, confidentiality and security of any personal information or sensitive information you provide to us.

This privacy policy explains how we manage the personal information we collect, how it is stored, disclosed and used, and what your choices are. We may revise the policy from time to time by updating this page on our website, and you agree to be bound by any revisions to this policy. The revised Privacy Policy will take effect when it is posted on our website.

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

How and why we collect personal Information

We may collect personal information for the primary purpose of providing the services of the Foundation and to support the operations of the Foundation. This may include but is not limited to:

  • sending Delta Goodrem Foundation news updates;
  • sending marketing materials, such as newsletters;
  • communicating with you about donations, appeals and campaigns;
  • processing donations, bequests and other financial contributions;
  • sending event invitations;
  • improving and evaluating our activities; and
  • complying with relevant laws.

The Foundation may also use your personal information for secondary purposes closely related to this primary purpose.

When we collect personal information for a reason that is not related to the primary purpose, or secondary purpose set out above, we will provide you with a collection notice which explains the primary purpose and any secondary purposes for which we are collecting your personal information.

We will endeavor to collect information from you directly, through your interactions with our staff or volunteers, website, social media pages and other direct communications. 

At times we may collect personal information about you from a third party. The Foundation will only do so where it is not reasonable and practical to collect the information from you directly. If we do collect personal information from a third party it will be held, used and disclosed in accordance with this privacy policy. 

If the Foundation does not collect your personal information it may not be able to perform the services and operations of the Foundation and may not be able to process your donation.

Information collected from our website

The Foundation may also collect information based on how you use its website, including through ‘cookies’, web beacons and other similar technologies. 

Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable our systems to recognise your browser and record non-personal information such as the date, time or duration of your visit and the pages accessed, for website administration, statistical and maintenance purposes (Cookie Information).

We use cookies to provide you with a more consistent experience across our services.  No attempt is made by the Foundation to use Cookie Information to personally identify you.  However, if Cookie Information is linked with personal information as set out above, this Cookie Information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.

You can remove or reject cookies by adjusting the settings on your web browser.  Please note that some parts of the Foundation’s website may not function fully for users that disable cookies.]

Opting out of direct marketing communications

Where we use your personal information to send you direct marketing materials by post or email we will provide you with the opportunity to opt-out of receiving such information. Unless and until you opt out, your consent to receive direct marketing communications from the Foundation, and to the handling of your personal information for this purpose, will continue.

Types of Personal Information collected

The personal information we collect may include your:

  • name;
  • date of birth;
  • address (postal and email);
  • telephone numbers;
  • credit card details;
  • bank details;
  • tax file number; and 
  • any other information you provide to us.

If you do not provide some or all of the personal information required, we may not be able to provide you with information about our events, programs and projects and may not be able to provide the services and functions of the Foundation.

At times, the personal information collected by the Foundation may include sensitive information, which is defined in the Privacy Act as information or an opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.  The Foundation will only use sensitive information:

  • for the primary purpose for which it was obtained;
  • for a secondary purpose that is directly related to the primary purpose;
  • with your consent; or
  • where required or authorised by law.

Storing your Personal Information

We take reasonable steps to protect your personal information from misuse, loss and from unauthorised access, modification or disclosure. Your information will be stored on a password protected electronic database. We also have internal information security procedures and staff and volunteer training.

Your personal information will stay on our database until you advise us that you would like it removed. The Foundation will take reasonable steps to permanently de-identify or responsibly destroy personal information if it is no longer needed for the purpose for which the information was used or disclosed. 

Sharing Your Personal Information

At times the Foundation may use external service providers to carry out fundraising activities or other services required to perform the operations of the Foundation.  This includes agencies such as mailing houses, information technology services providers, database services and financial institutions.  We disclose your personal information only to the extent necessary for these suppliers to perform the requested services. In such cases, we take reasonable steps to ensure our contractors and third party service providers operate in accordance with the Privacy Act.

We may also be required to disclose your information to a government or law enforcement agency for the purpose of:

  • preventing or investigating actual or suspected fraud or any other unlawful activity or misconduct;
  • considering any concern or complaint that you raise against the Foundation or to manage any legal action involving the Foundation and you; or
  • complying with relevant laws, regulations, codes of practice or court orders.

We may disclose your personal information when we recognise the support of our major donors in our print and online publications, however you may request not to have your details published or displayed at any time.

The Foundation may transfer your personal information to an entity located in a foreign country to assist the Foundation to provide its services and functions, this may include cloud storage providers with servers located in a foreign country. Such foreign countries may include [United States of America, United Kingdom].

Accessing Your Personal Information

You may access the personal information the Foundation holds about you at any time, subject to the exceptions under Privacy Act. You may also ask us to update, correct or delete the personal information we hold about you at any time. We will take reasonable steps to verify your identity before granting access or making any corrections to or deletion of your information.  

While there is no fee for making an application, a small administration and copying fee may be charged when we give access. We will give you an estimate of the fee after we receive your application, so that you can let us know if you wish to go ahead.

You can request access to your personal information or to correct or update your personal information by contacting the Delta Goodrem Foundation by email at 


If you have any queries or would like to make a complaint relating to our Privacy Policy or the manner in which we handle your personal information, please contact the Delta Goodrem Foundation by email at

You also have the right to make a complaint to the Privacy Commissioner, by calling 1300 363 992 or in writing to:

Office of the Privacy Commissioner

GPO Box 5218

Sydney, NSW 2001

If you would like further information about privacy in general, please refer to the Privacy Commissioner’s website: